Contact BillAnswers

By the BillAnswers team · · How we check facts

Email contact@billanswers.com, in English or Spanish. BillAnswers cannot change your electricity or internet account; for that, contact your provider.

Email and mail

We write back in English or Spanish, whichever you use.

What we can and cannot help with

We can fix a mistake on our pages, explain a page, or take a complaint about BillAnswers. We cannot see or change your account with an electricity, internet, insurance or moving company. For a bill or service problem, contact that company first.

Complaints

Complaints about BillAnswers go to the email above. We acknowledge each complaint and keep a record of it, as Texas rules for electricity brokers require.

If you are not satisfied, or your complaint is about an electricity provider, you can contact the Public Utility Commission of Texas, Customer Protection Division:

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